Jagdish N. Sheth & Varsha Jain 
Artificial Intelligence in Customer Service [PDF ebook] 
The Next Frontier for Personalized Engagement

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This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.

As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms fa...
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€171.19
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Chapter 1: Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement - Varsha Jain, Jagdish Sheth, Emman...

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Sobre o autor


Prof. Jagdish N. Sheth holds the Charles H. Kellstadt Chair in Marketing at Emory University, Georgia, USA. He has published more than 300 research papers and 30 b...

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Língua Inglês ● Formato PDF ● Páginas 307 ● ISBN 9783031338984 ● Tamanho do arquivo 7.5 MB ● Editor Jagdish N. Sheth & Varsha Jain ● Editora Springer International Publishing ● Cidade Cham ● País CH ● Publicado 2023 ● Carregável 24 meses ● Moeda EUR ● ID 9129497 ● Proteção contra cópia DRM social

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