Stephan Kasulke has been Senior Vice President Quality at T-Systems since 2012. In this role, he manages the worldwide Zero Outage program, which brings improvements to the quality of operations and projects.
Jasmin Bensch is Executive Consultant ITIL and Head of Line Office Quality at T-Systems. She has many years of experience in process design and in the optimization of IT outsourcing processes.
2 Ebooks por Jasmin Bensch
Stephan Kasulke & Jasmin Bensch: Zero Outage
This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear stand …
PDF
Inglês
€69.54
Stephan Kasulke & Jasmin Bensch: Zero Outage
Das Fachbuch zeigt, wie die Zero-Outage-Methode zu mehr Stabilität im Betrieb, mehr Zuverlässigkeit in Projekten und letztlich zu einer größeren Kundenzufriedenheit führt. Es verdeutlicht, weshalb kl …
PDF
Alemão
€46.99
