Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Tabela de Conteúdo
Foreword: Conflict: A Leaders Challenge (Warren Bennis).
Preface.
Introduction: Eight Strategies to Move from Impasse to
Transformation.
Strategy One: Change the Culture and Context of Conflict.
Strategy Two: Listen Actively, Empathetically, and
Responsively.
Strategy Three: Acknowledge and Integrate Emotions to Solve
Problems.
Strategy Four: Search Beneath the Surface for Hidden
Meaning.
Strategy Five: Separate What Matters from What Gets in the
Way.
Strategy Six: Stop Rewarding and Learn from Difficult
Behaviors.
Strategy Seven: Solve Problems Creatively, Plan Strategically,
and Negotiate Collaboratively.
Strategy Eight: Explore Resistance, Mediate, and Design Systems
for Prevention and Resolution.
About the Authors.
Index.
Sobre o autor
Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the
Center for Dispute Resolution and is a mediator, arbitrator,
consultant, and trainer to individuals, large organizations, and
corporations.
Joan Goldsmith, Doctor of Humane Letters, has been an
organizational consultant and educator for more than thirty years,
specializing in leadership, development, organizational change,
conflict resolution, and team building. Cloke is the author of
Mediating Dangerously, and Kenneth Cloke and Joan Goldsmith are the
authors of Resolving Personal and Organizational Conflicts, The Art
of Waking People Up, and The End of Management.
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