The ongoing state of many organizations is one of change. People who experience major change tend to exhibit one of four patterns of response: entrenched, overwhelmed, poser, or learner. As a leader, you need to understand the patterns of response that people express and to customize intervention strategies to help them make the transition. People can pass through a given response stage and move to one that is more effective–especially if you provide timely intervention and suppor...
Tabela de Conteúdo
7 Change Happens8 Understanding the Dynamics10 Responses to Change13 Making the Transition16 Who Needs What?17 What to Look for and How to Help24 Assessment and I...
Sobre o autor
This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL) has generated, sinceits inception in 1970, through its researc...