Student service professionals promoted to a supervisory role facethe challenges of supervising career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturallyaccompany the demands of such a job, particularly in the academicworld, an environment that can require sensitivity to multiculturalissues, supervision by virtual means, and navigation of anoccasionally difficult, opaque hierarchy.
The authors of this sourcebook blend research, personal essays, case studies, and their personal experiences to illuminate theneeds and challenges of midlevel supervisors.
Topics include:
* Dynamics of supervision
* Reflections on building capacity as a supervisor
* Developing a philosophy of self-authorship
* Managing conflict from the middle
* Supervising graduate assistants
* Effective strategies for virtual supervision
* Supervising across cultures
* Case studies in middle management supervision
This is the 136th volume of the Jossey-Bass quarterly reportseries New Directions for Student Services. An indispensableresource for vice presidents of student affairs, deans of students, student counselors, and other student services professionals, New Directions for Student Services offers guidelines and programs foraiding students in their total development: emotional, social, physical, and intellectual.
Tabela de Conteúdo
EDITOR’S NOTES 1
Larry D. Roper
1. Dynamics of Supervision 5
Tom Scheuermann
The author provides a review of literature on leadership, management, and supervision.
2. Refl ections on Building Capacity as a Supervisor in College Student Services 17
Cathlene E. Mc Graw
An early-career professional shares experiences and lessonslearned from mid-level supervisors.
3. Developing a Philosophy of Supervision: One Step Toward Self-Authorship 27
Delores E. Mc Nair
This chapter suggests how to use self-authorship to defi neone’s philosophy of supervision.
4. Managing Confl ict from the Middle 35
Mary-Beth Cooper, Heath Boice-Pardee
The authors discuss knowledge and skills needed by mid-levelsupervisors to navigate their unique role in institutions.
5. Supervising Graduate Assistants 43
Jessica White, John Nonnamaker
This chapter looks at the distinctive roles assumed by thosewho supervise graduate students.
6. Effective Strategies for Virtual Supervision 55
Trisha J. Scarcia-King
This chapter describes issues supervisors might encounter whenrequired to supervise through virtual means.
7. Supervising Across Cultures: Navigating Diversity and Multiculturalism 69
Larry D. Roper
The author discusses how supervisors are called upon to supportdiversity and model multiculturalism.
8. Case Studies in Middle Management Supervision 81
Lori S. White
This chapter uses case studies to illustrate the myriad ofissues midlevel supervisors must address.
Index 99
Sobre o autor
Larry D. Roper is the author of Supporting and Supervising Mid-Level Professionals: New Directions for Student Services, Number 136, published by Wiley.
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