Manfred Bruhn & Bernd Stauss 
Dienstleistungsmanagement Jahrbuch 2000 [PDF ebook] 
Kundenbeziehungen im Dienstleistungsbereich

In the relentless world of sales, where targets loom large and rejection can be a constant companion, the toll on your mind is often underestimated. This book is a transformative resource in the chal …

Leadership and future-of-work expert Erik Korsvik Ostergaard’s new book explores Futures Thinking and Strategic Foresight. It shows how these important processes can be used inside of organizations t …

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In both the developed world and the third world public enterprise has come to assume considerable importance in the structure and development of national economies. Originally published in 1984, this …