Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.
The 10 Steps to creating spectacular customer service!
Step 1: Identify Service Motivation and Mission
Step 2: Define Great Service for Your Organization
Step 3: Form Great Relationships
Step 4: Build Trusting Relationships that Last
Step 5: Use the Law of Attraction—Be Positive
Step 6: Aggressively Solve Problems—the Bigger the Better
Step 7: Recover from Mistakes Gracefully
Step 8: Give Customers and Yourself a Break
Step 9: Keep It Cool When Things Get Hot
Step 10: Be Your Own Best Customer
The 10 Steps to creating spectacular customer service!
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Língua Inglês ● Formato EPUB ● Páginas 192 ● ISBN 9781607283676 ● Tamanho do arquivo 0.6 MB ● Editora Association for Talent Development ● Publicado 2010 ● Carregável 24 meses ● Moeda EUR ● ID 8783539 ● Proteção contra cópia Adobe DRM
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