The Authors
RICHARD OWEN is CEO of Satmetrix. Satmetrix was instrumental in developing the concept of Net Promoter and is dedicated to helping organizations apply and benefit from this revolutionary approach using innovative technology and services.
LAURA BROOKS, Ph D, is vice president of research and consulting at Satmetrix. She is the acknowledged expert in applying the Net Promoter discipline at an operational level. Brooks has conducted and published over thirty studies on Net Promoter, customer loyalty, and word of mouth marketing.
22 Ebooks por Richard Owen
Richard Owen: Memoir on the Megatherium
Whilst the greatest effort has been made to ensure the quality of this text, due to the historical nature of this content, in some rare cases there may be minor issues with legibility. Before commenc …
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Inglês
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€8.80
Richard Owen & Laura L. Brooks: Answering the Ultimate Question
Fred Reichheld’s 2006 book The Ultimate Question, that question being, ‘How likely is it that you would recommend this company to a friend or colleague?’-challenged the conventional wisdom of custome …
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Inglês
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€19.99
Richard Owen & Laura L. Brooks: Answering the Ultimate Question
Fred Reichheld’s 2006 book The Ultimate Question, that question being, ‘How likely is it that you would recommend this company to a friend or colleague?’-challenged the conventional wisdom of custome …
EPUB
Inglês
DRM
€19.99
Richard Owen & Maggy Heintz: Responsible Innovation
Science and innovation have the power to transform our lives and the world we live in – for better or worse – in ways that often transcend borders and generations: from the innovation of complex fina …
EPUB
Inglês
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€51.99
Richard Owen & Maggy Heintz: Responsible Innovation
Science and innovation have the power to transform our lives and the world we live in – for better or worse – in ways that often transcend borders and generations: from the innovation of complex fina …
PDF
Inglês
DRM
€51.99
Mario Pansera & Richard Owen: Innovation and Development
Innovation, often tempered by the language of inclusion, has become an indispensable element of contemporary development policy and practice in the so-called Global South. Driven by multinational com …
EPUB
Inglês
DRM
€139.99
Richard Owen: Fossil Mammalia – Part I – The Zoology of the Voyage of H.M.S Beagle
First published in 1842, this vintage book contains part one of Charles Darwin’s “The Zoology of The Voyage of H.M.S. Beagle”, a fascinating and detailed account of the research he did whilst aboard …
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€9.49
Fernando Ferri & Ned Dwyer: Governance and Sustainability of Responsible Research and Innovation Processes
This book provides methods and practical cases and experiences with the aim of stimulating Responsible Research and Innovation (RRI) through the direct engagement of researchers, Civil Society Organi …
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Inglês
€53.49
Alastair (Organization for Economics Cooperation and Development, Paris, France) Blyth & John (DEGW, London, UK) Worthington: Palaeontology, 1860
Owen was the founder of the Natural History Museum, bringing the collections over from the British Museum. Although he was a supporter of evolutionary theory, he was reluctant to accept Darwin”s ver …
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€382.82
Richard Owen: Palaeontology, 1860
Owen was the founder of the Natural History Museum, bringing the collections over from the British Museum. Although he was a supporter of evolutionary theory, he was reluctant to accept Darwin’s vers …
EPUB
Inglês
DRM
€387.59
Richard Owen: Lady Chatterley’s Villa
November 1925 found David and Frieda Lawrence on the Italian Riviera, looking for sun, sea air, and health. The Lawrences were exhilarated by life in their rented villa, set amid olive groves and vin …
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Inglês
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€29.54
Richard Owen: Hemingway in Italy
Ernest Hemingway is most often associated with Spain and Cuba, but Italy was equally important in his life and work. Hemingway in Italy, the first full-length book exploring Hemmingway’s penchant for …
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€23.10
Richard Owen: On the Nature of Limbs
The most prominent naturalist in Britain before Charles Darwin, Richard Owen made empirical discoveries and offered theoretical innovations that were crucial to the proof of evolution. Among his many …
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€40.95
R. G. Latham & Richard Owen: The Palace and Park
The Palace and Park represents a landmark anthology, capturing the essence and diversity of 19th-century scientific and artistic inquiry as it pertains to the natural and constructed environments. En …
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Inglês
€1.99
Richard Owen: The Primrose Path to Hell
Extensive travels to gather material for outdoor magazine articles, has led the author and his wife Donna, both Christians, into many church services conducted by various denominations. But all too o …
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Inglês
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€3.99
Richard Owen & Mario Pansera: Innovation and Development
Innovation, often tempered by the language of inclusion, has become an indispensable element of contemporary development policy and practice in the so-called Global South. Driven by multinational com …
PDF
Inglês
DRM
€178.44
Richard Owen: The zoology of the voyage of H.M.S. Beagle: Fossil mammalia
Richard Owen’s ‘The zoology of the voyage of H.M.S. Beagle: Fossil mammalia’ is a crucial contribution to the field of zoology, detailing the fossil mammal specimens collected during the famous exped …
EPUB
Inglês
€1.99
Martin Parker: Life After COVID-19
What might the world look like in the aftermath of COVID-19? Almost every aspect of society will change after the pandemic, but if we learn lessons then life can be better. Featuring expert authors f …
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Inglês
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€11.99
Richard Owen: DH Lawrence in Italy
November 1925: In search of health and sun, the writer D. H. Lawrence arrives on the Italian Riviera with his wife, Frieda, and is exhilarated by the view of the sparkling Mediterranean from his rent …
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Inglês
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€23.01
Richard Owen: Chaucer’s Italy
An exploration of the influence of Italy and Italians on Chaucer’s life and writing. Geoffrey Chaucer might be considered the quintessential English writer, but he drew much of his inspiration and ma …
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Inglês
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€23.05
Sarah Hartley & Katie Ledingham: Rethinking Innovation
Innovation is changing. Traditionally viewed as a tool for financial return and market growth, there is mounting pressure to rethink and reframe the theory and practice of innovation for the pressing …
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Inglês
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€57.59
