Steven Johnson 
The IT Professional’s Business and Communications Guide [EPUB ebook] 
A Real-World Approach to CompTIA A+ Soft Skills

Apoio

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

€17.99
Métodos de Pagamento

Tabela de Conteúdo

Introduction.
Chapter 1 Interacting with Customers.
Chapter 2 Working with Professionals.
Chapter 3 Using Proper Phone Techniques.
Chapter 4 Security in Communication.
Chapter 5 Workplace Communication and Practices.
Chapter 6 Leadership in IT.
Chapter 7 Communication in the Real World.
Index.

Sobre o autor

Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for Prep Logic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.

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Língua Inglês ● Formato EPUB ● Páginas 240 ● ISBN 9780470595954 ● Tamanho do arquivo 0.7 MB ● Editora John Wiley & Sons ● Publicado 2009 ● Edição 1 ● Carregável 24 meses ● Moeda EUR ● ID 2320582 ● Proteção contra cópia Adobe DRM
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