Yasar A. Ozcan 
Quantitative Methods in Health Care Management [PDF ebook] 
Techniques and Applications

Tables, Figures, & Exhibits.
Foreword.
Acknowledgments.
The Author.
Introduction.
1 INTRODUCTION TO QUANTITATIVE DECISION-MAKING METHODS INHEALTH CARE MANAGEMENT.
Historical Background and the Development of Decision Techniques.
The Health Care Manager and Decision Making.
Information Technology (IT) and Health Care Management.
The Scope of Health Care Services, and Recent Trends.
Health Care Services Management.
Distinctive Characteristics of Health Care Services.
Summary.
Key Terms.
2 FORECASTING.
Steps in the Forecasting Process.
Forecasting Approaches.
Summary.
Key Terms.
Exercises.
3 DECISION MAKING IN HEALTH CARE FACILITIES.
The Decision Process.
The Decision Tree Approach.
Decision Analysis with Nonmonetary Values and Multiple Attributes.
Summary.
Key Terms.
Exercises.
4 FACILITY LOCATION.
Location Methods.
Summary.
Key Terms.
Exercises.
5 FACILITY LAYOUT.
Product Layout.
Process Layout.
Summary.
Key Terms.
Exercises.
6 REENGINEERING.
Work Design in Health Care Organizations.
Summary.
Key Terms.
Exercises.
7 STAFFING.
Workload Management Overview.
Summary.
Key Terms.
Exercises.
8 SCHEDULING.
Staff Scheduling.
Summary.
Key Terms.
Exercises.
9 PRODUCTIVITY.
Trends in Health Care Productivity: Consequences of PPS.
Summary.
Key Terms.
Exercises.
10 RESOURCE ALLOCATION.
Linear Programming.
Summary.
Key Terms.
Exercises.
11 SUPPLY CHAIN AND INVENTORY MANAGEMENT.
Health Care Supply Chain.
Summary.
Key Terms.
Exercises.
12 QUALITY CONTROL.
Quality in Health Care.
Quality Measurement and Control Techniques.
Summary.
Key Terms.
Exercises.
13 PROJECT MANAGEMENT.
The Characteristics of Projects.
Summary.
Key Terms.
Exercises.
14 QUEUING MODELS AND CAPACITY PLANNING.
Capacity Analysis and Costs.
Summary.
Key Terms.
Exercises.
15 SIMULATION.
Simulation Process.
Performance Measures and Managerial Decisions.
Summary.
Key Terms.
Exercises.
APPENDIXES.
Appendix A Standard Normal Distribution P(0 < z

YASAR A. OZCAN, PH.D., is professor of health administration at Virginia Commonwealth University. He is an internationally renown expert in the use of Data Envelopment Analysis (DEA). Dr. Ozcan currently serves as Interim Executive Director, Office of International Education, Virginia Commonwealth University. He is Editor-in-Chief of Journal of Health Care Management Science and past-president of Health Care Applications Section of Institute for Operations Research and Management Science (INFORMS). He has contributed several book chapters to the Encyclopedia of Operations Research and Management Science, Centennial Edition, Eds. S. I. Gass and Carl M. Harris, Kluwer Academic Publishers. He is the author of Health Care Benchmarking and Performance Evaluation(Springer, 2008).