Health Services Management: Competencies and Careers provides students in healthcare administration and management, public health, and other healthcare sectors with the necessary knowledge, practical understanding, and fundamental skills to become successful, confident, and empathetic health services managers in this exciting and growing field. The text incorporates fundamental management competencies in every chapter and supplies relevant examples of managerial decision-making and problem-solving in various health service delivery settings. Written with Generation Z students in mind, this book takes on a straightforward approach to planning, organizing, directing, and leading, and imparts important knowledge on the science of evidence-based management.
Health Services Management covers the roles and functions of health services managers and breaks down the variety of subjects they must understand to be thoughtful and effective. Chapters cover the dynamic challenges in managing interpersonal relationships, navigating leadership and change, and balancing professionalism and ethics to prepare future leaders for the obstacles ahead. Students are also given a better understanding of population health management and community collaboration, healthcare governance, strategic planning and marketing, human resource management, organizational design, project management, financial management, and much more. Health Services Management is a foundational textbook for anyone seeking a challenging and enriching career as a health services manager.
Key Features:
- Provides an easy-to-read text with an engaging style that will appeal to current and future health services managers
- Listen to more than 30 informational interviews with health services management professionals discussing career topics including roles, responsibilities, and the value of the health service management profession to clinicians and patients
- Features engaging professional development reflections and career boxes that provide guidance on the technical skills and professional insights needed to succeed in health services management careers
- Students have access to a glossary featuring more than 700 key terms
- Qualified instructors have access to expanded Instructor Resources featuring chapter Power Points, Test Banks, an Instructor Manual with learning activities, discussion and essay questions for each chapter, and additional resources to supplement students’ dynamic learning and interaction with the text
Tabela de Conteúdo
List of Informational Interviews
Preface
Acknowledgments
Springer Publishing Resources
Chapter 1. Role of the Health Services Manager
Chapter 2. Problem-Solving and Evidence-Based Management
Chapter 3. Managing Interpersonal Communications
Chapter 4. Leadership and Change Management
Chapter 5. Professionalism and Ethics
Chapter 6. Population Health and Community Collaboration
Chapter 7. Healthcare Governance
Chapter 8. Healthcare Strategy and Marketing
Chapter 9. Human Resource Management
Chapter 10. Organizational Design
Chapter 11. Performance Management
Chapter 12. Healthcare Quality Management
Chapter 13. Project Management
Chapter 14. Healthcare Financial Management
Chapter 15. Health Services Management Scenarios and Projects
APPENDICIES
Appendix 1. Examples of Health Services Management Problems
Appendix 2. Chapter to Case Scenarios and Projects Crosswalk
Appendix 3. Chapter to the American College of Healthcare Executives Knowledge Crosswalk
Appendix 4. Career Content at a Glance
Index
Sobre o autor
Zachary Pruitt, Ph D, MHA, FACHE, is an Associate Professor at the University of South Florida College of Public Health. Dr. Pruitt teaches health services management, quality management, strategic planning, and topics related to the United States healthcare delivery system.
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