Zanne Gaynor & Kathryn Alevizos 
IS THAT CLEAR? [EPUB ebook] 
Effective communication in a multilingual world

Contents

Introduction 5

1. Adapting your language

1.1 Time to pause 10

1.2 Cut down on unnecessary words 12

1.3 Lost in translation 14

1.4 At cross purposes 16

1.5 Making small talk work 18

1.6 Questions can be difficult 20

1.7 Disappearing sounds 22

1.8 When politeness is a problem 24

2. Inclusive not exclusive

2.1 Letting others join in 28

2.2 Making multilingual groups work 30

2.3 Does it all have to be in English? 32

2.4 Talks and presentations 34

2.5 Virtual conversations 36

3. Last but not least

3.1 Identity crisis 40

3.2 Pronunciation 42

3.3 Accents 44

3.4 Did you hear the one about…? 46

Conclusion: Is it time for change? 48

Appendix A: Phrasal verbs activity 51

Appendix B: Idioms activity 57

Appendix C: E2 speakers – issues and

solutions activity 65

Answer key 69

About the authors 79

Acknowledgements 83

Kathryn Alevizos has lived and worked in France and Greece. On returning to the UK, she taught business English to companies including BMW and Schlumberger as well as teaching general English in universities and private language schools. She also spent several years teaching refugees and asylum seekers in colleges of further education. She has worked as a teacher trainer on CELTA courses and is a published author with Pearson. Kathryn is a consultant for Cambridge Assessment and has chaired and written for various international exams.
Kathryn now lives in Gloucestershire with her Greek husband and two children. Having a second language in her family has given her an added insight into the challenges of international communication.