Catalog > Sciences > Medicals > Care > René A. Bostelaar & Christina Kießling: Patienten-Service im Krankenhaus (PDF)

René A. Bostelaar & Christina Kießling
Patienten-Service im Krankenhaus [PDF ebook]
Ein strategisches Instrument für das Gesundheitsunternehmen der Zukunft

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Cover of René A. Bostelaar & Christina Kießling: Patienten-Service im Krankenhaus (PDF)

Die Uniklinik Köln hat das Modell des Patienten-Service nach einer zweijährigen Pilotphase 2008 fest in die Organisationsstruktur implementiert. Erfahrungen, Erkenntnisse und notwendigen Anforderungen werden mit diesem Buch zum ersten Mal veröffentlicht.
Von der Idee, bis hin zur Implementierung und Erweiterung gibt es aus unternehmerischer Sicht unterschiedlichste Aspekte zu berücksichtigen. Die im Prozess erfahrenen Problematiken werden nachvollziehbar dargestellt; Vor- und
Nachteile werden kritisch beleuchtet.
Das Buch liefert die Beschreibung des ersten, umfangreichen Modells im deutschen Gesundheitswesen und bietet gleichzeitig eine Orientierungshilfe zur zukünftigen Etablierung von Servicedienstleistungen in diesem Bereich.

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Language German ● Format PDF ● ISBN 9783842681378 ● File size 4.5 MB ● Publisher Schlütersche ● Country DE ● Published 2010 ● Downloadable 24 months ● Currency EUR ● ID 2672808 ● Copy protection Social DRM

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