Andy Griffiths & Eric Shepherd 
Investigative Interviewing [PDF ebook] 
The Conversation Management Approach

Conversation Management is an ethical, effective, and long-standing approach to investigative interviewing that is applicable to any investigative context, whether criminal or civil, based on a commitment to respect for the individual and the principles of successful communication. In the third edition of this highly successful book, the authors have reviewed both the evidence base supporting the approach and the presentation of the content. The result is a significant rewrite of the previous edition with new chapters, new information, and new tools to maximize disclosure by interviewees, now also supported by references and footnotes throughout the text. The text includes explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion, and negotiation; the process of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail; and how to ask the right question at the right time in the right way and specific chapters covering interviews with victims, witness and suspects as well as more diverse situations. Investigative Interviewing: The Conversation Management Approach is the definitive textbook for anyone seeking an in depth understanding of investigative interviewing as a subject and Conversation Management as a proven approach.