Innovative Services und Prozesse für Kommunen

Birgit Schenk & Claudia Schneider

Birgit Schenk & Claudia Schneider
Innovative Services und Prozesse für Kommunen [PDF ebook]
Wie mit innovativer Prozessmodellierung die öffentliche Verwaltung bürgernäher und digitaler werden kann

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Copertina de Birgit Schenk & Claudia Schneider: Innovative Services und Prozesse für Kommunen (PDF)

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essential zeigt praxisnah, wie Innovation durch neue Geschäftsprozesse gelingen kann. Dabei dient die vorgestellte Methodik als Leitfaden, um ganzheitlich die notwendigen Aspekte der Digitalisierung, des Change-Managements wie auch der Personalentwicklung in die Geschäftsprozessmodellierung zu integrieren. Anhand von Beispielen aus ausgewählten Kommunalverwaltungen stellen die Autorinnen die Methodik vor und zeigen auf, wie es gelingt innovative Geschäftsprozesse zu gestalten.

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Innovative Prozessmodellierung.- Die Phase der Geschäftsprozesserhebung und -analyse.- Touchpoint und Service-Design.- Entwicklung eines Zukunftskonzeptes.- Implementierung.- Zusammenfassung und Ausblick

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Die Autorinnen arbeiten als Professorinnen an der Hochschule für öffentliche Verwaltung und Finanzen in Ludwigsburg. Sie begleiten die digitale Transformation der Kommunalverwaltung mit zahlreichen Kooperationsprojekten zwischen Hochschule und Praxis. Ihre Arbeitsschwerpunkte sind Organisationsgestaltung und -entwicklung, Service Design und Geschäftsprozessmodellierung sowie Digital Leadership und New Work.

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Limba Germana ● Format PDF ● Pagini 68 ● ISBN 9783658340919 ● Mărime fișier 2.3 MB ● Editura Springer Fachmedien Wiesbaden ● Oraș Wiesbaden ● Țară DE ● Publicat 2021 ● Descărcabil 24 luni ● Valută EUR ● ID 7875955 ● Protecție împotriva copiilor DRM social

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