Bloomsbury Publishing 
Tackle Office Nightmares [PDF ebook] 
How to Cope with Tricky Situations and People

While we”d all like a quiet life, there are some situations that can”t be ignored. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won”t take no for an answer and aren”t afraid to tell you so. Tackle office nightmares offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.