Bo Edvardsson, is Professor of Business Administration and founder of the Service Research Centre, Karlstad University Sweden.
Bård Tronvoll is Professor of Business administration at the Service Research Centre, Karlstad University Sweden, and at Inland Norway University of Applied Sciences, Norway.
7 Ebooks de Bo Edvardsson
Bo Edvardsson & Per Kristensson: INVOLVING CUSTOMERS IN NEW SERVICE.(V11)
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approac …
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€204.99
Bo Edvardsson & Bo Enquist: Values-based Service for Sustainable Business
The role of values in developing and managing service companies has been under researched in the existing literature – until now. This book analyzes a large organization (IKEA) as a basis for values …
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€82.95
Bo Edvardsson & Bo Enquist: Values-based Service for Sustainable Business
The role of values in developing and managing service companies has been under researched in the existing literature – until now. This book analyzes a large organization (IKEA) as a basis for values …
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€69.16
Bo Edvardsson & Bo Enquist: Values-based Service for Sustainable Business
The role of values in developing and managing service companies has been under researched in the existing literature – until now. This book analyzes a large organization (IKEA) as a basis for values …
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€69.34
Bo Edvardsson & Bo Enquist: Business Transformation for a Sustainable Future
Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustain …
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€51.54
Bo Edvardsson & Bo Enquist: Business Transformation for a Sustainable Future
Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustain …
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€51.58
Bo Edvardsson & Bård Tronvoll: The Palgrave Handbook of Service Management
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring …
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€223.63
