Autor: Ezlika M. Ghazali

Dilip S. Mutum is a professor of marketing at the School of Business, Monash University, Malaysia. His research interests include digital consumption, social networking, strategic marketing, and sustainable marketing. Dr. Mutum has also advised various organizations on digital marketing and digital transformation. His research has been published within a range of publications – both in print and online. Ezlika M. Ghazali is an associate professor at the Faculty of Business and Economics, University of Malaya (Malaysia). Her research interests include consumer behavior, switching barriers, augmented-reality marketing, online retailing, sustainable marketing, and social entrepreneurship. Dr. Ghazali has widely published in several high-ranked journals including Information Technology and People, Internet Research, Journal of Retailing and Consumer Services, Electronic Markets, etc. She has also received several research and publication awards.