Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School, where she developed the school’s successful Managing Service Operations course. Anne Morriss is the Managing Director of the Concire Leadership Institute, a consulting firm that helps leaders to surface and remove performance barriers.
3 Ebooks de Frances Frei
Frances Frei & Anne Morriss: Uncommon Service
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it ta …
EPUB
Engleză
DRM
€35.99
Frances Frei & Anne Morriss: Unleashed
‘Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss.’— …
EPUB
Engleză
DRM
€29.99
Frances Frei & Anne Morriss: Move Fast and Fix Things
Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change—with a radical approach that moves fast, builds trust, and accel …
EPUB
Engleză
DRM
€29.99
