This book presents and examines key issues not only on addressing changing student demographics and needs but also on aligning institutional and student expectations, connecting student-oriented services systemically, organizing and fostering student services for learning, and creating and delivering services for students to achieve success on campus. While the essential supportive role student services plays in student retention and success is generally understood, this book provides several constructive approaches and key indicators that service providers can use to challenge their campuses for better results in achieving student success. While this book does not define what student success is for all institutions or suggest that one size fits all institutions, it does emphasize that student learning and achieving student success on campus is everyone’s business. The chapter contributors share their wisdom on and experience in creating a student-centered culture and emphasize student services as the primary approach for putting students first in the campus community. Written for student service providers, academic departments, and others responsible for the support, direction, and coordination of services to students–vice presidents, deans, directors, and department chairs–readers will learn how to encourage a variety of desired outcomes, including student persistence, satisfaction, learning, and personal development. Also included is a systems perspective that will help readers evaluate and align services for students with the goals of both the students and the institution.
Cuprins
About the Authors vii
Foreword xxv
Preface xxix
Acknowledgments xliii
PART I * COMMUNICATING EXPECTATIONS
1. Knowing Today’s and Tomorrow’s Students 3
Vasti Torres
2. Creating a Student-Centered Culture 17
Jillian Kinzie and George D. Kuh
3. Aligning Expectations: A Shared Responsibility 44
Thomas E. Miller and Saul Reyes
4. Changing Student Services Through Assessment 61
John H. Schuh
5. Promoting and Sustaining Change 81
Earl H. Potter III
PART II * CONNECTING SERVICES
6. Putting Students First in College Admissions and Enrollment Management 101
Don Hossler
7. Connecting One-Stop Student Services 120
Louise M. Lonabocker and J. James Wager
8. Learning Technologies that Serve Students 145
Peter B. De Blois and Diana G. Oblinger
9. Giving Advice that Makes a Difference 171
Wesley R. Habley and Jennifer L. Bloom
10. Planning Good Academic and Career Decisions 193
Emily E. Bullock, Robert C. Reardon, and Janet G. Lenz
PART III * FOSTERING STUDENT DEVELOPMENT
11. Learning Partnerships 217
Terry D. Piper and Rebecca A. Mills
12. Developing Students’ Search for Meaning and Purpose 236
Lois Calian Trautvetter
13. Organizing Student Services for Learning 262
Dave Porter, Joe Bagnoli, Janice Burdette Blythe, Donald Hudson, and Deanna Sergel
14. Preparing Service Providers to Foster Student Success 302
Tom Brown and Lee Ward
15. Engaging Faculty to Foster Student Development 318
Faye Vowell
PART IV * ACHIEVING SUCCESS
16. Intervening to Retain Students 343
Wesley R. Habley and John H. Schuh
17. Achieving Student Success in the First Year of College 369
Randy L. Swing and Tracy L. Skipper
18. Achieving Student Success in Two-Year Colleges 392
Margaret C. King and Rusty N. Fox
19. Putting Students First in the Campus Community 407
Gary L. Kramer (with Thomas J. Grites, Eric R. White, Michael A. Haynes, Virginia N. Gordon, Michael Mc Cauley, Wesley R. Habley, and Margaret C. King)
20. Fostering Student Success: What Really Matters? 433
Gary L. Kramer
Name Index 449
Subject Index 456
Despre autor
Gary L. Kramer is professor of counseling psychology and special education and research faculty for the Center for the Improvement of Teacher Education and Schooling in the David O. Mc Kay School of Education at Brigham Young University, Provo, Utah.
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