Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world’ s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of Business Process Management approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement these views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.
Cuprins
What is Business Process Management?.- Process Management for Knowledge Work.- The Scope and Evolution of Business Process Management.- A Framework for Defining and Designing the Structure of Work.- The Six Core Elements of Business Process Management.- Methods.- Six Sigma and Business Process Management.- Business Process Model Abstraction.- Business Process Quality Management.- Semantic Business Process Management.- Analysis and Design of Business Processes Using BPMN.- Configuration and Management of Process Variants.- Process Choreography Modeling.- Collaborative Process Modeling: The Intersport Case Study.- Designing Business Processes with a Recommendation-Based Editor.- Business Process Simulation.- BPM Tool Selection: The Case of the Queensland Court of Justice.- Implementing Six Sigma for Improving Business Processes at an Automotive Bank.- Process-aware Information Systems.- Workflow Management.- A Framework for Designing Resource-Driven Workflows.- Service-Enabled Process Management.- BPM Meets SOA.- Integrated Business Process and Service Management.- Business Process Management and Semantic Interoperability.- Business Process Management Standards.- Modeling Interorganizational Business Processes.- Enterprise 2.0 Meets Business Process Management.
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