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Michael (University of Miami, Coral Gables, Florida, USA) Milakovich
Improving Service Quality in the Global Economy [PDF ebook]
Achieving High Performance in Public and Private Sectors, Second Edition

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Copertina de Michael (University of Miami, Coral Gables, Florida, USA) Milakovich: Improving Service Quality in the Global Economy (PDF)

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su

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Format PDF ● Pagini 432 ● ISBN 9781420031133 ● Editura CRC Press ● Publicat 2005 ● Descărcabil 3 ori ● Valută EUR ● ID 5697393 ● Protecție împotriva copiilor Adobe DRM

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Michael Milakovich Harvey W. Blanch Coral Gables, Florida, USA) Milakovich Michael (University of Miami

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