O’Flynn Janine O’Flynn & Alford John Alford 
Rethinking Public Service Delivery [PDF ebook] 
Managing with External Providers

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working including contracting, partnering, client co-production, inter-governmental collaboration and volunteering pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.