`Its emphasis on performance measurement affords rare insights into some innovative techniques. Moreover, institutional and other theories are deployed to explore the reasons for innovation…. The book should be a prized resource for postgraduate students who seek a deeper understanding of social enterprise measurement and management practices. It covers extremely and topical issues, while the case studies offer a perspective on the complexities of real social enterprises′ –
Prometheus
`Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons – accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this′ – Voluntary Sector
Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.
Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including:
· Outcome measurement
· Using financial ratios for performance comparison
· Social audit
· Process benchmarking
· Externally accredited standards (like `Investors in People′ and ISO 9000)
· Diagnostic models and other tools from the quality movements
· `Balanced scorecards′
Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic.
Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector.
This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.
Cuprins
The Challenge of Social Performance
Performance Management as Government Policy
Taking Measures
Lessons from the Literature
The Performance of Measurement
`Best Practice′ Benchmarking
Why Everyone Does It Now
Do `Kitemarks′ Improve and Demonstrate Performance?
Using Quality Models for Self-Assessment
Towards Practice
Choosing a Suite of Measures
A More Measured Management?
Despre autor
Rob was born in Africa, schooled in Edinburgh, and a student at Oxford and the University of Pennsylvania′s Wharton School. He has taught at the Open University for more than 25 years where he helped pioneer the use of Supported Open Learning for management development and has led several major curriculum development and design exercises. He was instrumental in setting up the Centre for Public Leadership and Social Enterprise, where he is based.
Starting with studies of worker co-operatives in the 1970s, he has had a long-standing interest in how value-based organisations can sustain their social commitments and still ensure effective, enterprising forms of management and organisation. His research on performance measurement and improvement methods in public and non-profit contexts led to the popular Managing and Measuring Social Enterprise (Sage, 2003). Currently, he is working with nine chief executives in a study (funded by Zurich Financial Services Charitable Trust and NCVO′s Leadership Centre) of the ′inner world′ of leaders in public and non-profit settings.
For many years he has also pursued an interest in management learning, publishing articles, leading research projects, and working with the Higher Education Academy Subject Centre for Business, Management and Accountancy to encourage new approaches to teaching and learning. Recent publications include a co-edited volume on Corporate Universities.
He has consulted to, and taught in, a range of public and non-profit organisations, and chaired the Trustees of the Scott Bader Commonwealth (a small multi-national chemical company of Quaker origins that has an international reputation for employee involvement and corporate social responsibility). He has served as Secretary of the Association of Researchers on Non-profit Organization and Voluntary Action (ARNOVA), the leading international body in this field, and is a member of the Advisory Council for the University Network for Social Entrepreneurship.
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