This book brings together the most compelling human psychology and communications research into a no-nonsense, practical framework and easy-to-understand model you can apply immediately. It shows you exactly how to have the right conversations, in the right way, at the right time.
Yet Savvy Conversations is so much more than how to handle difficult conversations.
It’s about creating workplaces and relationships that get the best from people and help people to be their best selves. It’s about creating organisational cultures that are highly successful, thriving and positive places to be, one savvy conversation at a time.
Some conversations are hard. Some people are difficult.
Having the right knowledge and practical understanding to have the conversations you want or need to have, even when that may be a difficult discussion, is a vital skill. Conversations are how we connect with others, how we learn, how we share information, how we inspire others and how we deliver results.
This book will help you to:
Lead high-performing teams made up of talented individuals who work collaboratively for the greater good.
Through better day-to-day conversations you can avoid stressful conflict and give high-quality feedback that’s gratefully received. You can build an entire workforce that values one-to-ones and performance reviews because they are meaningful, supportive, developmental and motivational.
In other words, through day-to-day savvy conversations you can get the results you need and at the same time build and maintain positive working relationships.
Despre autor
Following an extensive career in Human Resources, including over ten years in senior HR roles, Sarah Harvey established her own consultancy and coaching business in 2003. She has served on the board of a mental health and wellbeing organisation for five years and chaired two regional branches of the Chartered Institute of Personnel and Development (CIPD) between 2006 and 2017.Now working with individuals, teams, business owners, directors, CEOs, board members, and senior and middle managers, Sarah began developing her Savvy Conversations® concept in 2013 and now focuses on enabling everyone to maximise their potential at work. She uses her research and experience to work with organisations on their culture, values and behaviours, team effectiveness, workplace relationships, communications, motivation, performance management, emotional intelligence, leadership and management skills, unconscious bias awareness, conflict management and workplace mediation.
Sarah (also known as Savvy Sarah) is a skilled and highly qualified leadership coach, experienced business consultant and accomplished trainer, facilitator and mediator. She’s a Chartered Fellow of the CIPD as well as a Fellow of the Institute of Leadership and Management (ILM), a Member of the European Mentoring and Coaching Council and Student Member of the British Psychological Society.
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