What Steven J. Stein found out about creating and sustaining
great workplaces
The proprietary and cutting-edge research carried out by the
author led to outcomes that shed new light on management practice
and strategy. The 7 Keys presented in this book, when implemented,
will produce immediate results and long-term enhanced
performance.
You will be privy to what the author has learned about the
changing workplace and the role leaders play in maximizing their
workforce. You can fill an organization with all the intelligent
and highly educated people you want, but without the right culture
and discipline, your chances of success are in doubt.
Use this book to see how your organization measures up to the 7
Keys and implement the necessary changes to make your workplace a
happier and more productive one.
The 7 keys
* Hire capable people who love the work they do and show how they
contribute to the bigger picture.
* Compensate people fairly.
* Don’t overwork (or underwork) people.
* Build strong teams with shared purpose and viable goals.
* Make sure managers can manage.
* Treat people with respect and leverage their unique
talents.
* Be proactively responsible by doing the right things to win the
hearts and minds of your people.
Cuprins
Acknowledgments.
Introduction.
PART ONE: WHY OUR WORLD–AND THE WORK WE DO–WILL
NEVER BE THE SAME AGAIN.
1. Changes in Society and Their Impact on Work.
2. What Keeps CEOs Up at Night?
3. What Do We Really Know About Job Satisfaction and
Productivity?
4. Emotional Intelligence and Organizational Culture: A New
Relationship.
5. Selecting the Right People: Round Pegs in Round Holes.
PART TWO: WHAT TO MEASURE AND HOW TO FIX IT.
6. Taking the Organization’s Temperature.
7. Job Happiness: Don’t Worry, Be Happy.
8. Compensation: Show Me the Money.
9. Work/Life Stress Management: I’ve Been Workin’
Overtime.
10. Organizational Cohesiveness: We’re All in This
Together.
11. Supervisory Leadership: You’re Not the Boss of Me.
12. Diversity and Anger Management: It’s a Wide, Wide
World – Take This Job and Shove It.
13. Organizational Responsiveness: Big Brother Is Looking Out
for You.
14. Putting It All Together – Organizationally, That
Is.
Reference Notes.
Appendix: The Benchmark of Organizational Emotional Intelligence
(BOEI).
Index.
How to Get in Touch with the Author.
Despre autor
STEVEN J. STEIN is a clinical psychologist and the founder
and CEO of Multi-Health Systems Inc. (MHS), a leading psychological
test-publishing company and three-time Profit 100 winner (awarded
to the fastest-growing Canadian companies). He was formerly the
director of research at a large treatment center for children and
adolescents, and is the Past-President of the Ontario Psychological
Association and Chair of the Psychology Foundation of Canada.
Dr. Stein and his team at MHS have tested the Emotional
Intelligence (EQ) of more people in the world than anyone else.Dr.
Stein previously held the rank of Assistant Professor in the
Department of Psychiatry at the University of Toronto and taught in
the Psychology Department at York University (Toronto). He is a
leading expert on psychological assessment, and has consulted with
the Canadian Armed Forces, the U.S. Air Force, FBI, and special
units of the Pentagon. He has also worked with numerous corporate
clients, including American Express, Air Canada, Coca Cola, CIBC,
as well as several professional sports teams.
He has appeared on national media in the United States and
Canada, and is a much sought-after speaker on the topic of
emotional intelligence and people issues in the workplace. He
addresses groups and organizations all across North America, and in
Europe, Australia, Asia, and South Africa.
www.makeyourworkplacegreat.com
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