An impressive collection. Roderick M. Kramer and Tom R. Tyler have brought together a set of forefront studies that illuminate the causes and consequences of trusting behavior. This book will help shape the agenda for many years. –Mayer N. Zald, Department of Sociology, University of Michigan ‘Trust is like bone in an organization–undergirding, supporting, and enabling flesh and blood growth and function. This volume does a remarkable job of illustrating how healthy (versus unhealthy) trust systems develop and of tracing the profound consequences. It represents an invaluable resource for professionals interested in the dynamics of organizational effectiveness.’ –Robert B. Cialdini, Regents Professor of Psychology, Arizona State University ‘Roderick Kramer and Tom Tyler have produced an authoritative and stimulating collection of essays that raise the critical questions about trust. In the process, they challenge rational choice and social science generally to develop better models of negotiation and decisionmaking. Trust in Organizations goes a long way towards providing the foundations for such theorizing.’ –Margaret Levi, Department of Political Science, University of Washington Organizational theorists have long recognized the central role that trust plays in organizational life. They have noted that trust facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective social and organizational relationships. Researchers agree that there is a need for a better understanding of trust in organizations. Trust in Organizations is an essential guide that will provide students and professionals in organization studies, management, and public administration with a wealth of knowledge concerning the importance of trust. Editors Roderick M. Kramer and Tom R. Tyler have assembled a cross-disciplinary group of scholars–from social psychology, behavioral economics, sociology, and organizational theory–to bring together some of the newest and most exciting conceptual perspectives in this field. These contributions also reflect a variety of new methodological approaches to the study of trust. This volume′s broad coverage includes discussion of the psychological and social antecedents of trust, the effects of social and organizational structures on trust, and the broad effects of trust on organizational functioning.
Table of Content
Whither Trust? – Tom R Tyler and Roderick M Kramer
Trust in Organizations – W E Douglas Creed and Raymond E Miles
A Conceptual Framework Linking Organizational Forms, Managerial Philosophies and the Opportunity Costs of Controls
Trust and Technology – David Kipnis
Trust-Based Forms of Governance – Walter W Powell
Trust and Third-Party Gossip – Ronald S Burt and Marc Knez
Collaboration Structure and Information Dilemmas in Biotechnology – Lynne G Zucker et al
Interpersonal and Organizational Boundaries as Trust Production
Developing and Maintaining Trust in Work Relationships – Roy J Lewicki and Barbara B Bunker
Micro OB and the Network Organization – Blair H Sheppard and Marla Tuchinsky
Swift Trust in Temporary Groups – Debra Meyerson, Roderick M Kramer and Karl Weick
The Road to Hell – Sim B Sitkin and Darryl Stickel
The Dynamics of Distrust in an Era of Quality
Divergent Realities and Convergent Disappointments in the Hierarchical Relation – Roderick M Kramer
Trust and the Intuitive Auditor at Work
Beyond Distrust – Robert J Bies and Tom Tripp
Getting Even and the Need for Revenge
Organizational Responses to Crisis – Aneil K Mishra
The Centrality of Trust
Trust and Crisis – Eugene J Webb
The Organizational Trust Inventory (OTI) – L L Cummings and Philip Bromiley
Development and Validation
Trust in Organizational Authorities – Tom R Tyler and Peter Degoey
The Influence of Motive Attributions on Willingness to Accept Decisions
Collective Trust and Collective Action – Roderick M Kramer, Marilynn B Brewer and Benjamin J Hanna
The Decision to Trust as a Social Decision
Understanding the Interaction between Procedural and Distributive Justice – Joel Brockner and Phyllis Siegel
The Role of Trust
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