автор: A Publication of IFDC (International Foundation of Digital Competences)

"Veri SM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the V …

This book is intended as a self-study guide for the Veri SM™ Foundation, Veri SM™ Essentials, and Veri SM™ Plus qualifications. It also supports classroom and online courses for these qualifications. …

This book is intended as a self-study guide for the Veri SM™ Foundation, Veri SM™ Essentials, and Veri SM™ Plus qualifications. It also supports classroom and online courses for these qualifications. …