Alain April & Alain Abran 
Software Maintenance Management [PDF ebook] 
Evaluation and Continuous Improvement

Foreword (Thomas Pigoski)
Foreword (Ned Chapin)
Preface.
1. Maintenance Issues and Related Management Approaches.
2. Maturity Models in Software Engineering.
3. Foundations of the S3¯m® Process Model.
4. Process Management Domain.
5. Event/Request Management Domain.
6. Evolution Engineering Domain.
7. Support for the Evolution Engineering Domain.
8. Exemplary Practices-Process Management.
9. Exemplary Practices-Event/Request Management Domain.
10. Exemplary Practices-Evolution Engineering Domain.
11. Exemplary Practices-Support to Evolution Domain.
12. Assessment Process, Assessment Tool, and Case Studies of the Use of S3¯m®.
13. Summary.
Appendix A. Maintenance Standards Models and Enhancement Proposal.
Appendix B. Term Assignment for Students.
Appendix C. Acronyms and Glossary.
References.
Index.
About the Authors.

Alain April, Ph D, is Professor of Software Engineering at
Université du Québec (Canada). His research interests
include software maintenance, software quality assurance, and
multimedia databases. Dr. April has worked in the
telecommunications industry for more than twenty years, has
contributed to the internal measurement of software of ISO 9126-3,
and is an Editor of The Guide to Software Engineering Body of
Knowledge (SWEBOK) chapters on software maintenance and
software quality.
Alain Abran, Ph D, is Professor and the Director of the
Software Engineering Research Laboratory at Université du
Québec (Canada). Dr. Abran is the Co-Executive Editor of the
SWEBOK project. He has been actively involved in software
engineering standardization as the International Secretary for
ISO/IEC JTC SC7 Software and System Engineering and as co-manager
for the Common Software Measurement International Consortium
(COSMIC). Dr. Abran’s research interests include software
productivity and estimation models, software engineering
foundations, software quality, software functional size
measurement, software risk management, and software maintenance
management.