Alison Pilnick & Jon Hindmarsh 
Communication in Healthcare Settings [PDF ebook] 
Policy, Participation and New Technologies

List of Contributors.
1 Beyond ‘doctor and patient’: developments in the study of
healthcare interactions (Alison Pilnick, Jon Hindmarsh and
Virginia Teas Gill).
2 Dialling for donations: practices and actions in the telephone
solicitation of human tissues (T. Elizabeth Weathersbee and
Douglas W. Maynard).
3 Managing medical advice seeking in calls to Child Health Line
(Carly W. Butler, Susan Danby, Michael Emmison and Karen
Thorpe).
4 Practitioners’ accounts for treatment actions and
recommendations in physiotherapy: when do they occur, how are they
structured, what do they do? (Ruth Parry).
5 ‘I’ve put weight on cos I’ve bin inactive, cos I’ve ‘ad me
knee done’: moral work in the obesity clinic (Helena
Webb).
6 Progressivity and participation: children’s management
of parental assistance in paediatric chronic pain encounters
(Ignasi Clemente).
7 Embedding instruction in practice: contingency and
collaboration during surgical training (Marcus Sanchez Svensson,
Christian Heath and Paul Luff).
8 Creating history: documents and patient participation in
nurse-patient interviews (Aled Jones).
9 Listening to what is said — transcribing what is heard:
the impact of speech recognition technology (SRT) on the practice
of medical transcription (MT) (Gary C. David, Angela Cora
Garcia, Anne Warfi eld Rawls and Donald Chand).
Index.

Alison Pilnick is Reader in Language, Medicine and Society
in the School of Sociology and Social Policy, University of
Nottingham.
Jon Hindmarsh is Reader in Work Practice and Technology
in the Department of Management at King’s College London.
Virginia Teas Gill is an Associate Professor in the
Department of Sociology and Anthropology at Illinois State
University.
All three editors have published widely on healthcare
interactions for both sociological and healthcare audiences.