When ‘blindsided’ by a crisis, are you ready to be the real leader who brings strength of character and split-second action to restore a ‘new normal’? Workplace violence, natural disaster, or worse — it comes down to who you are and what you do in the face of the test. Learn time-tested skills to make a difference in a crisis! In this new, completely updated and expanded 2nd edition of Bruce Blythe’s Blindsided , he walks you through the foolproof step-by-step system to become the kind of leader he calls a ‘crisis whisperer.’ Result: You will never be ‘blindsided’ again!
In the first half of the book, Blythe lands you in the middle of a fast-breaking crisis – an active shooter in the corridor outside your office — and uses real-world case studies, examples, and checklists to show what a top-notch leader would need to do in each phase of the crisis. Then, in the second half of the book, he demonstrates how to apply this knowledge to develop and implement your own crisis management plan. Blindsided is two books in one: Crisis Response and Crisis Preparedness.
NEW in the 2nd edition:
- How to apply the ‘Reasonable Person Test’ and ‘Wall Street Journal Test’ to crisis decision management decisions in advance. New chapter on Reputation Management shows how to make the right decisions, before reputation and bottom line suffer!
- How to avoid falling into the ‘Crisis Red Zone, ‘ in which your leadership effectiveness can evaporate.
- How to lead the workforce into a ‘New Normal, ‘ even in the wake of the most upsetting and disorienting crisis.
- How to develop Crisis Response Teams as part of your Crisis Management Plan — selecting and training the right people for the job.
- How to anticipate important Crisis Management risks that are trending and will be part of your future — and how to prepare for them in a Crisis Management Plan that works for today and tomorrow.
Practical forms, checklists, cases studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools:
- Quick use response guide at the end of each chapter — all 15 can form a handy pocket guide.
- Incident checklists for 9 major types of crisis — accidental death, chemical/toxic exposure, earthquake, and more.
- Special guide for organizing in advance to address the needs of families of those who are injured or lost in an event — with sample conversations.
Instructor’s Manual and 300+ classroom slides available upon book adoption.
Professors: Request a complimentary copy.
QUOTES
“Takes the reader through some of the toughest moments in the life of a leader…moments that create legendary leaders or cut short promising careers.” — Daniel Diermeier, Dean of the Harris School of Public Policy and Emmett Dedmon Professor of Public Administration, University of Chicago
‘Having served as CEO of a Fortune 500 company, I can personally attest to the value of the crisis management system Blythe outlines.’ — Luke R. Corbett, Lead Independent Director of OGE Energy Corporation and Former Chairman and Chief Executive Officer of Kerr-Mc Gee Corporation.
“I loved the first edition…and Bruce’s experience and insight since that time has expanded to make this [second edition]…an advanced textbook which incorporates the many substantial changes in our world over the past decade – from the expansion of terrorism to communicative diseases to the role of the Internet in all crises.” – Jonathan Bernstein, President of Bernstein Crisis Management, Inc.
Содержание
Author’s Preface to the 2nd Edition
Foreword by Luke R. Corbett Foreword by Daniel Diermeier, Ph D
PART 1: CRISIS RESPONSE
Introduction: Now What Do You Do?
NOTE: ALL chapters conclude with Quick Use Response Guide And Questions for Further Thought and Discussion
Chapter 1: Crisis Leadership: The Crisis Whisperer
Chapter 2: Taking Decisive Action
Chapter 3: Crisis Containment
Chapter 4: Order Out of Chaos
Chapter 5: Crisis Communications
Chapter 6: Reputation Management (Co-Authored with Dr. Daniel Diermeier)
Chapter 7: Establishing the New Normal
PART 2: CRISIS PREPAREDNESS
Chapter 8: The First Step to Preparedness
Chapter 9: Analyzing Your Foreseeable Risks
Chapter 10: Re-evaluating Your Existing Crisis Procedures
Chapter 11: Organizing New Controls and Drafting Your New Plans
Chapter 12: Putting Plans and Teams in Action
Chapter 13: Re-evaluating Your Results
Chapter 14: A Look into the Future
Chapter 15: Incident Checklists: Immediate Action Steps and Unique Considerations
A Final Word from the Author
Appendix A: Addressing the Families of the Injured
Glossary
Index
About The Author
Об авторе
Bruce T. Blythe is an internationally acclaimed crisis management expert. He is the owner and chairman of three companies that provide employers with a continuum of crisis preparedness, crisis response, and employee return-to-work services:Crisis Management International (Atlanta-based) is the preparedness arm of the three companies. CMI has assisted hundreds of companies worldwide with crisis and business continuity planning, training and exercising. CMI also provides workplace violence preparedness programs and threat of violence consultations through a specialty network of threat management specialists, including former FBI and Secret Service agents.Crisis Care Network (based in Grand Rapids, Michigan) responds to corporate crisis situations 1, 000 times per month through a North American network of crisis mental health professionals.Behavioral Medical Interventions (Minneapolis-based) accelerates employee return-to-work for workers comp and non- occupational injury cases.Blythe has been personally involved in crises such as the 1993 World Trade Center bombing, mass murders at the U.S. Postal Service, the Oklahoma City bombing, 9/11, commercial air crashes, rescue of kidnap and ransom hostages, Hurricanes Andrew and Katrina, earthquakes, fires, floods, and reputational crises. He serves as a consultant and certified coach to numerous Fortune executives and managers in Strategic Crisis Leadership preparedness and response. He has served in the Military Police for the U.S. Marine Corps. He’s a certified clinical psychologist and has been a consultant to the FBI on workplace violence and terrorism.Widely regarded as a thought leader in the crisis management and business continuity industries, Blythe has appeared on NBC’s Today Show, CNN, ABC’s 20/20, CBS’ 48 Hours, CNBC, NPR and others. Fast Company Magazine published a cover-story article about Blythe’s leadership in responding to 204 companies onsite, all within three weeks following 9/11. He provides commentary in The Wall Street Journal, Newsweek, Business Week, Smart Money, New Yorker, Fortune Magazine and USA Today.He serves as a keynote presenter to 50 national and international conferences per year.
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