автор: Carl M. Harris

DONALD GROSS, Ph D, is Distinguished Research Professor of Operations Research and Engineering at George Mason University and Professor Emeritus of Operations Research at The George Washington University. With over forty years of experience inacademia and consulting, Dr. Gross has published extensively in thearea of queueing applications to repairable item inventory control, air traffic control, and Internet congestion. JOHN F. SHORTLE, Ph D, is Associate Professor in the Department of Systems Engineering and Operations Research at George Mason University. He has authored or coauthored over thirtypublished articles on the application of simulation and queueingtheory in telecommunications and aviation. JAMES M. THOMPSON is an Enterprise Architect at the Federal Home Loan Mortgage Corporation. His current areas ofresearch interest include computer system performance modeling, system capacity studies and benchmarking, information architecture, and computational finance. The Late CARL M. HARRIS, Ph D, was BDM International Professor and the founding chair of the Systems Engineering and Operations Research Department at George Mason University. For hisresearch contributions to the areas of applied probability andstatistics, queueing theory, simulation, and public systemsanalysis, Dr. Harris was awarded the George E. Kimball Medal by the Institute for Operations Research and the Management Sciences(INFORMS) in 1999.