This book’s unique focus on the role of healthcare leaders and the lessons learned were uncovered during the authors’ research of over 200 U.S. hospitals’ performance. It was written specifically for CEOs, the “C-Suite, ” and senior leaders who desire to harness the power of Lean-Six Sigma as their major strategic weapon for progress, as well as those charged to coach them. It is intended for those organizations that operate active Lean-Six Sigma initiatives, but have yet to successfully attack high leverage processes like “In Quality Staffing” and recovering significant Cost of Quality from throughput improvements. It is also intended for senior leaders who have yet to tackle Lean-Six Sigma as their major organization-wide strategic weapon.
However, it is also a must-read for managers at all levels, quality professionals, and Lean-Six Sigma Black Belts who desire to aid in assuring that their organizations’ improvement efforts attack strategically versus the all-to-common tactical, project-by-project approach that suboptimizes the power of Lean-Six Sigma. Further, the book and supporting website is full of electronic checklists, tools, templates, suggestions for additional reading, and many recommended 1-hour and 2-hour learning sessions for senior leaders and managers.
The changes in this second edition include the following:
Many more examples of “In Quality Staffing”, a healthcare translation of one of the seven categories of Lean waste found in the Toyota Production System and one of the most powerful concepts applicable to healthcare. This concept has been described as “the language of nursing” versus a more manufacturing-speak described in other leading Lean-Six Sigma books.
Expanded dialogue of the role of Lean in healthcare.
Additional embedded case examples.
Об авторе
Nancy E. Poston, FACHE, is the managing principal of growth strategies for Chip Caldwell & Associates. Nancy previously served as senior vice president of marketing and customer relations at Erlanger Health System in Chattanooga, Tennessee, and vice president of marketing and business development for Hutcheson Medical Center in Fort Oglethorpe, Georgia. Nancy has also consulted with several urban and rural hospitals in growth strategies, marketing, customer relations and public relations. Her work has garnered over 200 state and national awards in customer service, marketing, and public relations. She holds a BBA from Covenant College in Lookout Mountain, Georgia.
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