Chris Abbott 
4 Steps To Solving Your Problem [EPUB ebook] 
The ONLY Troubleshooting Resource You Will Ever Need

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“4 Steps to Solving Your Problem” is a clear and concise building-block method to assist in the development of your troubleshooting and problem resolution skills. It doesn’t matter if you are an auto technician or a computer specialist, new to the service industry, a seasoned professional or a do-it-yourselfer, this book provides you with the tools and knowledge you need to troubleshoot and resolve any problem you encounter. The author, Chris Abbott, developed this method throughout his 25 years in the computer industry and quickly discovered his methods were universal and could be utilized in any industry or situation. Throughout this book you will discover the one common method all successful service providers use to resolve any and all problems they face.

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TABLE OF CONTENTS

About the Author  

Introduction 
Chapter 1 -  We’ve All Been There 
         Learn, Identify, Isolate, and Conquer 
         Do It Now
Chapter 2 Fundamental Relationships
         Music Always Helps
Chapter 3 Learn, Learn, Learn
         Working Knowledge
         Input, Processing, and Output
         Systems Made of Systems
         Environmental Factors
         How is it built?
         Installation and Configuration
Chapter 4 Resolution Skills
Chapter 5 People
         The Genuine Helper
         The Honestly Ignorant
         The Helpee Helper
         The Know-It-All
         The Expert
         The Blame Seeker
         The Dribbler
Chapter 6 Identify the Situation
         Four Out of Five Senses Agree
Chapter 7 Isolate the Problem
         Questioning Change
         Answer Me This
         But what if…?
Chapter 8 Conquer
         Unintended Consequences
         Inside-Out
         Always Think, But Not Too Much
Chapter 9 War Stories
         Cloudy Communications
         Aaaaand We’re Down
         Sometimes You Have to “Vent”
Chapter 10 Tips and Advice
         Customers
         Tools
         Step by Step
         Spotting Trends
         Observe
         Documentation
         Working Well With Others
         Rules, Not Laws
         You Can’t Win Them All
Chapter 11 In Conclusion

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язык английский ● Формат EPUB ● страницы 68 ● ISBN 9780999664315 ● Размер файла 16.1 MB ● редактор Janette Jones ● издатель Christopher Abbott ● опубликованный 2017 ● Издание 1 ● Загружаемые 24 месяцы ● валюта EUR ● Код товара 5550726 ● Защита от копирования Adobe DRM
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