Inc. SAGE Publications & David N. N. Ammons 
Municipal Benchmarks [PDF ebook] 
Assessing Local Performance and Establishing Community Standards

Introduction
Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Courts
Development Administration
Emergency Communications
Emergency Medical Services
Finance
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Library
Management Services
Executive Offices, Budget, Management Audit
Parking Services
Parks and Recreation
Police
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services
Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones

David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalities—Fort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennessee—in various administrative capacities. Among his seven books on local governmentmanagement are Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards (Sage Publications, 2001); Leading Performance Management in Local Government (ICMA, 2008); and Tools for Decision Making: A Practical Guide for Local Government (CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma