Performance reviews vary from one organization to the next. This guidebook will help you understand how to use feedback in whatever performance review context you find yourself. It explains three feedback principles and four different types of feedback. It will help you understand when to use the different types of feedback and how to frame a complete feedback message, making it more likely that your feedback will be well received. The rest is practice.
Содержание
7 Feedback Gone Awry
8 Reviewing Performance Reviews
10 The Role of Feedback in a Review
11 How It’s Done
15 A Closer Look at Authoritative Feedback
18 A Closer Look at Impact Feedback
21 Comparing Authoritative and Impact Feedback
22 When to Use Authoritative and Impact Feedback
25 Framework for a Feedback Message
27 Feedback Follow-Up
30 Suggested Readings
31 Background
31 Key Point Summary
Об авторе
E. Wayne Hart is a senior enterprise associate at CCL’s San Diego campus. He is a trainer in open-enrollment programs, and he designs and delivers custom programs. He is a liaison between research and training aspects of programs. He holds a B.A. in literature, an M.A. in administration, and an M.A. and Ph.D. in psychology.
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