European Union & OECD 
OECD Health Policy Studies A Good Life in Old Age? Monitoring and Improving Quality in Long-term Care [PDF ebook] 

As ageing societies are pushing a growing number of frail old people into needing care, delivering quality long-term care services — care that is safe, effective, and responsive to needs — has become a priority for governments. Yet much still remains to be done to enhance evidence-based measurement and improvement of quality of long-term care services across EU and OECD countries. This book offers evidence and examples of useful experiences to help policy makers, providers and experts measure and improve the quality of long-term care services.