Knowledge management is a strategic issue for companies, and international standards such as ISO recently integrate it into its requirements. However, it is still an ill-defined concept, and methodologies to implement it are not very well known. This book is the result of over twenty years of research in different labs and application in a wide range of public or private companies around the world. It gives a global and coherent view both from the theoretical and practical point of views.
Содержание
Part 1: Knowledge in the company
1. The Value Chain of Knowledge
Chapter 2: The Knowledge Heritage of the Company
Chapter 3: The Structure of Knowledge in an Organization
Chapter 4: A Shannon Theory of Knowledge
Part 2: The operational implementation of KM in the company
Chapter 5: The Creative Loop of KM
Chapter 6: From strategy to the KM plan
Chapter 7: Organization of Knowledge Resources
Chapter 8: Implementing KM Processes
Об авторе
Jean-Louis Ermine is Head of the Department of Information Systems at INT and is also President of the French Knowledge Management Club.
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