Lena Ross 
Change Management: The Essentials [EPUB ebook] 
The modern playbook for new and experienced practitioners

CONTENTS

Foreword i

Part One: First things first iii

Preface v

1 Introduction 1

2 Getting into change management 7

3 Types of change 13

4 Through the lens of others 22

5 Roles in change management 30

6 Change sponsorship 37

7 Enterprise change management 43

8 What they teach you in business school 48

Part Two: The know-how 63

9 Change capabilities 64

10 Change impact assessments 73

11 Change planning 82

12 Change communications  90

13 Stakeholder engagement 100

14 Learning and performance support 109

15 Change costs 117

16 Change measures 123

17 Making change stick 130

Part Three: This goes with that 137

18 Change myths 138

19 Change champions 145

20 Change readiness 152

21 Change resistance 159

22 Change fatigue 166

23 Change parables 173

24 Project management and change management 178

Part Four: Agile change management 187

25 Getting on the same page with agile 188

26 Agile change delivery 297

27 Psychological safety 206

28 Agile change activity 212

Part Five: A brave new world 221

29 Change is changing 222

30 Emerging capabilities 235

31 Change management meets design thinking 242

32 Brain-friendly change 253

33 Communicate to co-create 261

34 Staying ahead of the curve 271

35 What’s next? 278

Table of ‘good to know’ snippets 282

Chapter cross-check 292

References 295

Glossary 304

Acknowledgements 310

About the author 312