M Sandra Wood 
Cost Analysis, Cost Recovery, Marketing and Fee-Based Services [PDF ebook] 
A Guide for the Health Sciences Librarian

This outstanding volume won the 1986 Ida and George Eliot Prize—awarded by the Medical Library Association for the work judged most effective in furthering medical librarianship. Library professionals review the controversy behind fee-for-service programs and provide a rationale for incorporating them into contemporary library philosophies of service. Some fee-based services are necessary for survival in a society that treats information as a marketable commodity; this comprehensive book gives practical advice on cost analysis, cost recovery and marketing of reference services, and presents information on establishing a fee-based information service, as well as examples of successful information service programs.