автор: Margaret Hagan

KURSAT OZENC, PHD, is a Senior User Experience Designer at SAP Labs Palo Alto. He teaches interaction and service design at Stanford Institute of Design (the d.school). He also leads workshops on rituals for personal and group relationships, organizational change, and civic design. MARGARET HAGAN, PHD, JD, is director of the Legal Design Lab at Stanford University. She teaches classes at the d.school and is a thought leader in the legal industry, pioneering how to bring a human-centered approach to how legal and government groups serve people.