An illuminating trip into the life and mind of a computer support technician from Generation X.
With unapologetically dry humor and refreshing honesty, the inconceivable absurdities of the industry are finally called out — revealing their true impact on customers, corporations, society, and the few employees who refuse to shed their fortitude.
Содержание
1. Twas All Fun & Games… Until My Eyeball Drifted
i. Scar Tissue and Household Chores
ii. To Catch One’s Eye
iii. My Mother Had Me Tested
2. Glancing Through Windows
i. Keep Calm And RTFM
ii. The Arrival Of The Internet
iii. Progress
iv. Brace Yourself
3. It Annoys Me Just As Much As It Annoys You
i. The Big Six
ii. Constructive Destructives
4. Welcome To The Machine: The Shipping Company
i. Getting Ripped
ii. Failure By Design
iii. The Help Menu
iv. Micro-shaft
5.Getting Chewed Out In Person: The Electronics Store
i. Hands-On
ii. Some People
iii. Vanquishing Aberrations
iv. Squandered Carbon
v. Scrambling Southbound
6. The Empire, Part I: Joining The Ranks
i. The Final Temp Job
ii. The Dungeon
iii. Speedy Shadowing And Holiday High Jinks
iv. Moment Of Truth
v. Corporate… Bliss?
7. The Legendary Battle Of The Motherboard
i. It Still Haunts Me
ii. Week 1, Day 1: The Error Message
iii. Week 1, Day 2: First Contact
iv. Week 1, Day 3: What Ticket Number?
v. Week 2, Day 1: Another Scotch
vi. Week 2, Day 2: What A Load Of Bullship
vii. Week 3, Day 1: Reinsert THIS
viii. Week 3, Day 2, 1st Call: Mr. Smarmypants
ix. Week 3, Day 2, 2nd Call: Foolish Pursuits
x. Week 3, Day 3: Progress, Kind Of
xi. Week 5: All For Naught
xii. Week 7: Running The Clock
xiii. Week 11: The Answer
xiv. Week 13: Tapout
8. The Empire, Part II: Settling In
i. The Fancypants Vending Machine
ii. Quality Assurance
iii. The Subtle Art Of Nullifying Sanctioned Swearing
iv. Bathroom Stall Coffee & 5 O’clock Meetings
v. Unwinding
9. Timing Is Everything
i. Am I Stalling?
ii. The Shady Dealer
iii. Underclocked Bus Speeds
iv. A Venture Of Links
v. Through The Teeth
10. The Empire, Part III: Rise And Fall
i. Liam Showed Up
ii. Taking Note
iii. My Most Expensive Pair Of Boots
iv. Increased Amplitude
v. Wow
vi. Cold Snap
vii. Ironclad Irony
viii. Saturday Shifts & The Unseemly Debacle
ix. Luxury Living & Fake Forums
x. Jane The Schoolmarm
xi. Bottle Bowling & Going Remote
xii. Northbound
11. Another World
i. Welcome To The Neighborhood
ii. Rodents On Lawns
iii. A Bag, Lady
iv. Shiny
v. Condensation
vi. Ghetto Springs
vii. Mold, Mold, Mold!!!
viii. Trouble At The Empire
ix. Arctic Blast
x. Great Pains
xi. Careless Acts
xii. Kelly, We’re Home
12. The Next Era
i. The Schoolmarm Vanishes
ii. New Headquarters & New Hires
iii. The Problem With Solutions
iv. Restoring The Thrill
v. EMPIRE WAY
vi. They’re Gonna Wreck It
13. The Wreckin’ing
i. All Time Low Standards
ii. A Nice Friendly Chat
iii. The Dangling Of A Carrot
iv. Good Coffee, A Good Book, & A Nicer Friendlier Chat
v. I Don’t Carrie Anymore
vi. Rancid Cultures
vii. Coach Doubt
viii. Fixing Myself
ix. Fashion Over Function
x. On The Spot
14. ‘Tis All Fun & Games
i. …