автор: Roger Addison

Dr. Roger M. Addison, CPT, is the director of Human Performance Technology for the International Society for Performance Improvement. He is a past president of ISPI, past COB and past president of the International Federation of Training and Development Organizations. Carol Haig, CPT, is principal of Carol Haig & Associates, a performance improvement consulting firm that specializes in performance analysis. Carol has served as director on the executive board of ISPI. Lynn Kearny, CPT, leads a performance consulting firm that assesses organizational needs and designs and develops performance improvement solutions. Lynn also graphically facilitates client meetings. She is the author of several books, including Creating Workplaces Where People Can Think, from Jossey-Bass.