автор: Sarah Cook

The Battle for China’s Spirit is the first comprehensive analysis of its kind, focusing on seven major religious groups in China that together account for over 350 million believers: Chinese Buddhism …

This volume adopts a multidisciplinary and comparative approach to development that brings together issues that are characteristic of the lifelong scholarship of Professor Gordon White. These include …

This wide-ranging collection addresses many important issues in China»s economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of sta …

Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the wo …

Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the wo …

This volume adopts a multidisciplinary and comparative approach to development that brings together issues that are characteristic of the lifelong scholarship of Professor Gordon White. These include …

This volume adopts a multidisciplinary and comparative approach to development that brings together issues that are characteristic of the lifelong scholarship of Professor Gordon White. These include …

The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequ …

The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequ …

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent servic …

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent servic …

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, de …

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, de …

Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a vari …

The second volume of the popular Compendium of Questionnaires and Inventories has arrived — with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in …

The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, …

A practical guide to improving your team’s performance Coaching helps people to define desired outcomes for themselves and encourages them to take responsibility for developing strategies and actions …

Unplanned absence from work could cost the UK economy as much as GBP12 billion a year!When your organisation can no longer meet its deadlines, or provide customers with the high quality of service th …

Effective time-management techniques to revolutionise the way you work Do you struggle to get everything done in the time you have available? Are you deluged with interruptions to your work flow? Do …

Practical tips and advice on developing an integrated, high performance team As an IT manager, you depend on collaboration and teamwork. Whether you’re a team leader, member, or part of a cross-funct …

Achieve more through better management Whether you are new to management, or have been a manager for some time, management is a skill that can be learned and developed in order to gain the trust and …

Every business, has to adapt to change. And the IT department of a business will always find itself at the cutting edge of such changes.Change requires leadership. Impressive technical and administra …

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. …

Across the global economy, customers’ expectations are continually rising — but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more v …

Manage your team successfully so you can all reap the rewards of remote working The rise of remote working The world of work is changing. Many employees no longer hold the traditional nine-to-five jo …

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SLURP. ZING. BANG.Take your noodles to the next level with these 60 simple yet mouth-watering recipes. With dishes covering every type of noodle you can buy, easy swaps to help use the packets you al …

Inspired by the viral Tik Tok trend #Tortilla Challenge, this cookbook is packed with 60 quick, easy and delicious wrap recipes that you can make for breakfast, lunch or dinner.The concept is simple: …

Manage your team successfully so you can all reap the rewards of remote working The rise of remote working The world of work is changing. Many employees no longer hold the traditional nine-to-five jo …

What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. B …

What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. B …

Career development is no longer a case of climbing the corporate ladder The world of work has changed dramatically in the last decade and so has our expectations. Changing jobs, roles, locations, sec …

Career development is no longer a case of climbing the corporate ladder The world of work has changed dramatically in the last decade and so has our expectations. Changing jobs, roles, locations, sec …

The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged emplo …

In an organisational context, you need to be able to influence well in a variety of situations. These can include but are not limited to: Networking and developing good interpersonal relationships;Le …

In an organisational context, you need to be able to influence well in a variety of situations. These can include but are not limited to: Networking and developing good interpersonal relationships;Le …