Academic Paper from the year 2017 in the subject Tourism — Miscellaneous, grade: 5.50, Anglia Ruskin University, language: English, abstract: Service quality and effective quality management are both concepts that can and improve company’s overall performance not only in the market, but also in front of the company’s competitors via the creation of competitive advantage. Understanding that and applying it at the real business sector is a prerequisite for any contemporary company. Within this framework, the present report outlines several problems being faced by Expedia Inc. It also examines whether Expedia has the right capabilities and competencies to improve the quality it offers to its consumers. One of the ways of coping with the issues in question is the implementation of techniques such as Kaizen and ISO that in turn enable the company to perform service recovery via small steps, performed every day.
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We are Silviya Stamenova and Kostadin Ruychev and we have been academic writers for the past 7 years.
At present, Silviya is bachelor in Applied Linguistics — English and French and Finance. Kostadin is Master in Law.
For 2011 Silviya has scored 8.0 on IELTS exam.
Our academic fields are hospitality management, customer service, English literature and grammar, as well as European Law.
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