Tim Rapley 
Doing Conversation, Discourse and Document Analysis [PDF ebook] 

Introducing the theory and practice of conversation, discourse and document analysis, this book proves how useful these methods are in addressing key questions in the social sciences. A true masterclass on practical issues such as generating an archive, transcribing video material, and analyzing discourses using a full range of documentary and verbal data. It is the essential guide to exploring the rich rewards of working with text and talk.