Since it was first published almost twenty years ago, Developing Technical Training has been a reliable resource for both new and seasoned training specialists. The third edition of this classic book outlines a systematic approach called the Instructional Systems Design (ISD) process that shows how to teach technical content defined as facts, concepts, processes, procedures, and principles. Whether you teach ‘hard’ or ‘soft’ skills, or design lessons for workbooks or computers, you will find the best training methods in this book. Using these techniques, you can create learning environments that will lead to the most efficient and effective acquisition of new knowledge and skills. Throughout the book, Clark defines each content type and illustrates how to implement the best instructional methods for delivery in either print or e-learning media.
Table of Content
Acknowledgments xi
Introduction 1
Section One: An Introduction to the Technology of Training 3
1. The Technology of Training 5
2. An Introduction to Structured Lesson Design 33
Section Two: How to Teach Facts, Concepts, Processes, Procedures, and Principles 55
3. How to Teach Procedures 59
4. How to Teach Concepts 81
5. How to Teach Facts 105
6. How to Teach Processes 125
7. How to Teach Principles 145
Section Three: How to Organize Your Lessons and Exploit e-Learning Features 181
8. Organizing Your Training Content 183
9. e-Learning Design 211
Appendix: Exercises 229
Glossary 239
References 259
Index 263
About the Author 269
Pfeiffer Publication Guide 271
About the author
The Author
Ruth Colvin Clark, the founder of CLARK Training & Consulting, is a recognized specialist in instructional design for workforce learning. She served as training manager for Southern California Edison and is a past president of the International Society for Performance Improvement. Clark is the author of the best-selling e-Learning and the Science of Instruction and Building Expertise, both of which were bestowed the Best Communication Award from ISPI.
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