Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.
Table of Content
Business Process Reengineering: A Consolidated Approach to Different Models.- The Need for BPR and its History.- Business Process Reengineering.- Business Process Reengineering Framework and Automation.- Business Process Management (Process Life Cycle, Process Maturity).- Organization Life Cycle and its Relationship with Process Reengineering.- Business Process Modeling.- People Issues with BPR & Change Management.- Change Management Approach in Implementing BPR.- BPR & Malcom Baldrige National Quality Program.- BPR and Automation.- TQM and BPR.- Case Study: Aegon Religare.
About the author
Dr. Sanjay Mohapatra received his B.E. from NIT Rourkela, MBA from XIMB, M.Tech from IIT Madras, India and Ph D from Utkal University. Dr. Mohapatra has more than 26 years of combined industry and academic experience. He has worked in various capacities in organizations like Hindusthan Aeronautics Limited, Larsen & Toubro, Pricewater House Coopers, Infosys, Polaris & J&B Software. He has consulted many organizations in different domains such as Utilities, Banking, Insurance and healthcare sectors. His teaching interests are in IT Strategy and Management Information Systems and research interests are in the area of IT enabled processes. He has authored/co-authored eleven books, more than twenty nine papers in national and international referred journals besides publications in different conferences. His contact details and list of publications can be found at http://ximb.academia.edu/sanjaymohapatra.
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