Table of Content
PART 1: THE NATURE OF THE CHANGING WORLD 1. The big picture: Web 2.0 and current trends in IT
- Questions addressed in this chapter
- What is Web 2.0?...
Table of Content
PART 1: THE NATURE OF THE CHANGING WORLD 1. The big picture: Web 2.0 and current trends in IT
- Questions addressed in this chapter
- What is Web 2.0?
- Similarities and differences compared to Web 1.0
- IT trends: blurring the boundaries
- IT trends: the exponential age
2. The reality check: surely change is endemic in IT?
- Questions addressed in this chapter
- Change as the only constant in IT
- The familiarity of the office of 1997
- The first IT paradigm
- The second IT paradigm
3. Web 2.0 and Office 2.0: enter the third paradigm
- Questions addressed in this chapter
- Blogs
- Wikis
- Collaborative editing tools
- Social bookmarking and tagging
4. Welcome to the world of Office 2.0
- Questions addressed in this chapter
- The scenario
- Outsourcing e-mail
- Perceived limitations of the client-server based document management system
- A successful wiki pilot
- Online applications: the next logical step
- Keeping up with insatiable user demand
- Boundless potential
PART 2: IS RECORDS MANAGEMENT NO LONGER FIT FOR PURPOSE? 5. The need for critical professional self-examination
- Questions addressed in this chapter
- The importance of continued professional reinvention
- The gulf between theory and practice
6. ‘Not all information sources are records …’
- Questions addressed in this chapter
- The inherent value of records
- The consequences of our focus on records
- The dangers of being cocooned from change
- The power and value of information
7. The centralized command and control ethos
- Questions addressed in this chapter
- Records management as a bottleneck
- The records manager as jack of all trades, master of none
- Folksonomy vs taxonomy
- The death of the classification scheme?
- The difficulties of applying a classification scheme within the Web 2.0 enabled office
- Problems of scalability
8. ‘Regardless of format…’
- Questions addressed in this chapter
- Did the concept of management ‘regardless of format’ ever really make sense?
- A world of silos
- The decline of the common underlying storage facility
- Integrated Office 2.0 suites
9. Appraisal, retention and destruction
- Questions addressed in this chapter
- Definitions
- The origins and traditional rationale for retention management
- The pros and cons of random selection
- Why not keep everything?
- What about the smoking gun?
- But keeping everything is not a panacea either
10. The problems with applying existing approaches to appraisal in the Web 2.0 world
- Questions addressed in this chapter
- Appraisal theory and reality
- Scalability
- Scope and detail
- Failure to adequately assess information value alongside evidential value
- The role of the user and demands placed on them
- Conclusion: one size does not fit all