Steve Bailey 
Managing the Crowd [PDF ebook] 
Rethinking Records Management for the Web 2.0 World

PART 1: THE NATURE OF THE CHANGING WORLD 1. The big picture: Web 2.0 and current trends in IT

• Questions addressed in this chapter


• What is Web 2.0?


• Similarities and differences compared to Web 1.0


• IT trends: blurring the boundaries


• IT trends: the exponential age

2. The reality check: surely change is endemic in IT?

• Questions addressed in this chapter


• Change as the only constant in IT


• The familiarity of the office of 1997


• The first IT paradigm


• The second IT paradigm

3. Web 2.0 and Office 2.0: enter the third paradigm

• Questions addressed in this chapter


• Blogs


• Wikis


• Collaborative editing tools


• Social bookmarking and tagging

4. Welcome to the world of Office 2.0

• Questions addressed in this chapter


• The scenario


• Outsourcing e-mail


• Perceived limitations of the client-server based document management system


• A successful wiki pilot


• Online applications: the next logical step


• Keeping up with insatiable user demand


• Boundless potential

PART 2: IS RECORDS MANAGEMENT NO LONGER FIT FOR PURPOSE? 5. The need for critical professional self-examination

• Questions addressed in this chapter


• The importance of continued professional reinvention


• The gulf between theory and practice

6. ‘Not all information sources are records …’

• Questions addressed in this chapter


• The inherent value of records


• The consequences of our focus on records


• The dangers of being cocooned from change


• The power and value of information

7. The centralized command and control ethos

• Questions addressed in this chapter


• Records management as a bottleneck


• The records manager as jack of all trades, master of none


• Folksonomy vs taxonomy


• The death of the classification scheme?


• The difficulties of applying a classification scheme within the Web 2.0 enabled office


• Problems of scalability

8. ‘Regardless of format…’

• Questions addressed in this chapter


• Did the concept of management ‘regardless of format’ ever really make sense?


• A world of silos


• The decline of the common underlying storage facility


• Integrated Office 2.0 suites

9. Appraisal, retention and destruction

• Questions addressed in this chapter


• Definitions


• The origins and traditional rationale for retention management


• The pros and cons of random selection


• Why not keep everything?


• What about the smoking gun?


• But keeping everything is not a panacea either

10. The problems with applying existing approaches to appraisal in the Web 2.0 world

• Questions addressed in this chapter


• Appraisal theory and reality


• Scalability


• Scope and detail


• Failure to adequately assess information value alongside evidential value


• The role of the user and demands placed on them


• Conclusion: one size does not fit all

Steve Bailey BA (Hons) MA currently acts as senior advisor on records management issues for JISC info Net, an advisory service for managers within the HE and FE sectors. He is responsible for preparing and disseminating a range of guidance material and tools to help support the development of records management within the sector and is a well known speaker and writer on records management issues with over 60 papers and presentations to his credit. He is a former Director of the Records Management Society and is currently a member of the Education & Skills FOI Sector Group, the Ministry of Justice’s Information Rights User Group and The National Archive’s s.46 Code of Practice working group.