Learn how Lean IT can help companies deliver better customer
service and value
Lean Enterprise Systems effectively demonstrates how the techniques
derived from Lean Manufacturing, combined with the thoughtful
application of information technology, can help all enterprises
improve business performance and add significant value for their
customers. The author also demonstrates how the basic concepts of
Lean Manufacturing can be applied to create agile and responsive
Lean IT.
The book is divided into three parts that collectively explore how
people, processes, and technology combine forces to facilitate
continuous improvement:
* Part One: Building Blocks of the Lean Enterprise sets forth the
essentials of Lean. Readers discover where, when, and how Lean IT
adds substantial value to the Lean Enterprise through integrated
processes of planning, scheduling, execution, control, and decision
making across the full spectrum of operations.
* Part Two: Building Blocks of Information Systems explores the
primary components of an enterprise information system and how
these components may be integrated to improve the flow of
information supporting value streams. Readers learn how information
systems help organize and deliver knowledge when and where it’s
needed.
* Part Three: Managing Change with IT demonstrates how the skillful
combination of process and information technology improvements
empowers people to continuously improve the Lean Enterprise.
Readers develop the skills to exploit emerging information
technology tools and change management methods, crafting a Lean IT
framework-reducing waste, complexity, and lead time-while adding
measurable value.
Executives, managers, and improvement teams across a broad range of
industries, as well as IT professionals, can apply the techniques
described in this publication to improve performance, add value,
and create competitive advantage. The book’s clear style and
practical focus also makes it an excellent textbook for upper-level
undergraduate and graduate courses in business, operations
management, and business information systems.
Table of Content
Foreword (C. Ptak).
Preface: The Goal of this Book.
PART I: BUILDING BLOCKS OF THE LEAN ENTERPRISE.
1. Lean and IT: The Human Factor.
2. Realizing the Value of Lean.
3. Three Stages of Lean Evloution.
4. Fundamentals of Production and Inventory Management.
5. Lean Planning and Execution.
PART II: BUILDING BLOCKS OF INFORMATION SYSTEMS.
6. Charting the Enterprise Software Universe.
7. Integrating the Value Streams.
8. Managing Knowledge for Competitive Advantage.
PART III: MANAGING CHANGE WITH IT.
9. The Event-Driven Lean Enterprise.
10. Linking Strategy with Action: Performance Management.
11. Lean IT: Applying Continuous Improvement to Information
Systems.
Postscript: Zen and the Art of Lean Manufacturing.
Acknowledgements.
Acronyms.
Endnotes.
Index.
About the author
STEVE BELL is President and cofounder of Steady Improvement, Inc., a management consulting firm dedicated to improving business effectiveness through the alignment of people, processes, and information technology. He is a Certified Fellow in Production and Inventory Management (CFPIM) by the Association for Operations Management (APICS).
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